Shipping Policy

This Shipping Policy explains how orders are processed and delivered by CALVENOR COMMERCE LTD.

1. Order Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders or unforeseen delays, shipment may be delayed by a few additional days. In such cases, we will notify you by email.

2. Shipping Destinations

We currently ship orders only within the United States.

3. Shipping Times

Estimated delivery time is typically 5–10 business days after the order has been shipped. Delivery times are estimates and may vary depending on the destination and external factors beyond our control.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

5. Shipment Confirmation and Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing tracking information. Tracking numbers may take up to 24–48 hours to become active.

6. Customs, Duties, and Taxes

CALVENOR COMMERCE LTD is not responsible for any customs duties, taxes, or fees applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

7. Damaged or Lost Packages

CALVENOR COMMERCE LTD is not responsible for products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim.

If you need assistance, contact us at support@calmipet.co within 48 hours of delivery.

8. Incorrect Shipping Address

Please ensure that your shipping address is accurate. We are not responsible for orders delivered to incorrect addresses provided by the customer.

9. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Changes will take effect immediately upon posting on this page.

10. Contact Information

If you have any questions about this Shipping Policy, please contact us at:

Company Name: CALVENOR COMMERCE LTD

Email: support@calmipet.co